The world’s leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries – and we’re investing in ensuring that each of our 36, clients has an unrivalled customer experience.
An exciting opportunity has arisen for a Credit Control Executive to play a crucial role in continuing our company's success. Managing your own portfolio of approximately 3, accounts, you'll assist with collecting payments from our expansive North American client base, taking responsibility for the swift resolution of any credit control related matter.
Ideally, you'll have proven experience in credit control, however, a solid background in customer service will also be considered. With your attention to detail, excellent communication skills and strong initiative, you'll deliver exceptional customer care at every point of contact, keeping the client and the forefront of everything you do.
Role: Credit Control Executive
Location: Old Trafford, Manchester
Hours: 11am- 8pm Mon-Friday
Salary: £31, OTE
Responsible to: Head of Credit Control
Internal relationships: Sales, ABC, Client Services and Client Support teams
Responsibilities:
1. Providing a first-class experience to each client
2. Liaising with clients in relation to outstanding invoices/queries
3. Managing any defaulted direct debit/credit card payments
4. Getting the best possible result from your client base, whilst aiming to excel against KPIs
Skills, knowledge and experience required:
5. Excellent customer service skills
6. Ability to work independently and as part of a team
7. Confident and professional manner
8. Fast thinker and decision maker with excellent attention to detail
9. Strong skills in communication, analysis and Microsoft Excel
Benefits
10. Competitive salary and rewards
11. Career development and progression directly linked to your performance
12. Flexible working options
13. Free gym membership at PureGym from your first month
14. All expenses paid company events in sought after venues
15. Birthday time off to celebrate
16. On-site barber and beautician
17. Exciting social scene and lively atmosphere
18. Creative, spacious offices with breakout areas and bar
19. Fundraising initiatives for our registered charity – the PHMG Foundation
20. Cycle to work scheme
21. Smart pension scheme following a three-month probationary period