Step into a role where every day brings the chance to spark real change in Market Rasen. As our Community Project Officer, you'll be at the heart of the Grange Collective, shaping projects that empower Acis tenants, energise local groups, and bring fresh opportunities to life. Whether you’re out on the streets engaging with residents, building partnerships with organisations, or ensuring our hubs are buzzing with activity, you’ll be the driving force behind community‑led solutions that make a lasting difference. This is your chance to champion local voices, grow meaningful connections, and guide people through a support journey that truly transforms their lives.
Responsibilities
* Lead projects working with Acis tenants, understanding how we can support them further.
* Ensure the project is fundamental in the Grange Collective in Market Rasen, overseeing all aspects run between sites, and that our offering is engaging and supports the community.
* Run community engagement activities (involving local residents and stakeholders) to identify local challenges, opportunities and solutions.
* Engage with local people and groups to understand services they would like us to offer in Market Rasen.
* Work with local groups, organisations, partners (including universities and support services) and internal teams to identify and recruit new people to our services.
* Engage at a street‑based level with local community members to identify local need.
* Develop community‑led solutions to identified need.
* Support existing community organisations/groups and partners to develop new opportunities.
* Identify and coordinate new routes to market likely to lead to increased engagement and participant numbers.
* Proactively promote and market our services to ensure people know what we offer, how they can sign up and what they can expect, including management of hub‑based social channels and local marketing initiatives.
* Provide a clear overview of support needs as part of our warm handover to our wider teams for their continued support.
* Own the customer support journey for your area, working with customers on an individual and group basis, assessing their skills, barriers and challenges and supporting them to produce a personalised action plan.
* Ensure the hub is buzzing with activity—lead customer‑service excellence on site through hub site management, general site‑based administration and preparation for activities every day.
* Ensure site cover is in place at all times of opening.
* Follow up on enquiries, check in to ensure satisfaction, and support when it is not achieved.
* Follow up with all participants after attendance, discuss next steps and book into their next part of their journey.
* Work as part of the wider engagement team to ensure cover at events, all hubs and activities as required.
* Build relationships with a wide range of other local support services to ensure we can offer a full and holistic package of support, meeting all participant and contract needs.
* General awareness of health and safety and building management.
Qualifications
* Comfortable engaging people both 1‑2‑1 and in groups.
* Strong communicator with excellent customer‑service experience and skills.
* Ability to work as a team, under pressure and in a fast‑paced environment.
* Good understanding of the barriers faced by people and the solutions that may benefit them.
* Ability to work collaboratively with others, whether in the same team or external support providers.
* Good IT skills, with an eye for detail that's second to none.
* You’re a positive, energised and enthusiastic person, with a real zest for helping others.
* Engaging and supporting people is what gets you up every day.
* Nothing makes you happier than seeing someone progress, knowing you helped them get there.
* Resilience. Working in the education, support and employment sectors is a challenging but rewarding career; you’ll be helping to bring real change to people’s lives.
* General awareness of health and safety and building management.
Additional Qualifications & Extras
* Qualification in Mentoring, Advice and Guidance or a similar mental‑health qualification.
* MHFA qualified.
* First Aid trained.
* Ability to deal with challenging behaviour at times.
* Understanding of the different local services available for customers.
* Interest in supporting the wider team with wellbeing activities, learning opportunities or employment support – and with some skills to offer in this area.
* Adaptability to change, with hands‑on experience living and breathing new ways of working and knowing how to bring colleagues along for the experience.
Benefits
* Generous holiday entitlement—25 days annual leave rising by 1 per year to a maximum of 30, plus bank holidays.
* Pension contributions up to 4%.
* Opportunity to undertake professional training funded by us.
* One day paid leave a year for volunteering work (in addition to your annual leave entitlement).
* Staff benefits with Paycare—a health and benefits scheme providing support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more.
* Benefits with Acis Perkz—a discount scheme giving you savings on hundreds of schemes, including coffee, weekly shop, days out and much more.
* Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers.
* Long‑service awards for our loyal employees.
* Cycle‑to‑work scheme.
* Employee Assistance Programme to give you confidential advice and support when you need it.
* Professional membership subscription to support your continuous professional development.
* Death‑in‑service benefit as part of our pension scheme.
#J-18808-Ljbffr