Job title - Customer Service Engineer Location - UK - Leeds - Home working Role benefits - Competitive Salary Bonus Benefits 25 holidays (plus Bank holidays) Company car Pension Scheme, and more! Partners in Discovery. Together, we achieve more. About the role Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK? Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team! In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level. What you will bring to the role: Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments. Maintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports. Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities. Manages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines Continuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts About you: Qualifications in Electronics, Chemistry to HND, or equivalent level. Demonstrable experience of working on customer sites. Proven experience in a customer field service environment advantageous but not essential. Experience of working with X-Ray based scientific instrumentation is an advantage. Proven experience in a customer field service environment preferable Current, full UK driving licence. Required to travel extensively throughout the UK to service instrumentation at customer sites and may required overnight stays Why you should join us: Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture. Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place Be a key member of our team in our amazing offices Gym discounts Volunteering days and much more LI-CS2