A
r
e you looking for your next opportunity?
Sompo has a unique opportunity for a
Quality Control & Process Optimisation Manager
to join our Insurance Operations team.
This role will sit within our Operational Risk, Controls and Resilience team as part of the London and UK Regions COO function. You will be required to attend the office 3 days per week.
This role will play a vital role in supporting the optimisation of our various business lines within our Underwriting teams (UK, CE and APAC) by identifying data quality challenges against the various transformation activities Sompo is undertaking. This exciting opportunity will allow the incumbent to play an integral part in strengthening the operational resilience of the services provided by the Operations function, directly and through our outsource partners. Key to delivery will be an in-depth understanding of Underwriting Operations processes and the controls needed, with particular focus on JSOX controls, to ensure an efficient quality service delivered to the business.
We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Our Business, Your Impact, Our Opportunity
What you'll be doing:
Responsibilities
As an experienced Quality Control Manager and team leader you will provide effective and efficient governance oversight and reporting services to the UK COO and their leadership team with a holistic view on our reporting obligations and controls attestations (incl. JSOX controls). Some of the expected responsibilities include:
* Underwriting Operations Quality Control: Lead the quality control framework for the end-to-end underwriting operations processes provided by Operations both directly and through outsource providers. This will include:
* Spearhead the design and implementation of a robust quality control framework specific to underwriting support processes (e.g. pre-bind checks, documentation review, bordereaux handling, data entry, endorsements, referrals).
* Ensuring adherence to and alignment with the quality control framework, business objectives and regulatory requirements.
* Create and monitor the controls required to verify the completeness and accuracy of data in line with appropriate standards including but not limited to JSOX Requirements.
* Conduct regular reviews of Sompo's Underwriting operations tasks focusing on documentation accuracy, adherence to underwriting guidelines, service level compliance, and regulatory standards (e.g., Lloyd's, FCA, GDPR).
* Monitor risk data input, rating tool usage, policy issuance accuracy, authority breaches, and system integrity across core underwriting platforms.
* Monitor exceptions and own investigation towards successful resolution.
* Develop close relationships with underwriting teams and other functions (cross geographical) to align QC standards with technical underwriting expectations.
* Work with compliance, risk, and audit to ensure all operational processes meet internal control and regulatory requirements.
* Data Quality standards: Oversee and manage the full lifecycle of Data Quality Risk Reviews, including the initiation, documentation and resolution tracking. This will include:
* Conduct detailed root cause analysis to identify trends and systemic issues impacting data quality (standards, controls, and remediation strategies).
* Ensure alignment with Underwriting Guidelines, working closely with Underwriting, Compliance, and Data Management teams.
* Process Optimisation: Driving the continuous improvement of service delivery processes to enhance efficiency and effectiveness. This will include:
* Proactively lead on identifying process optimisation opportunities and deliver, in collaboration with other teams and third parties (where applicable) BAU enhancements to:
* reduce turnaround times, improving first-time accuracy, and enhancing underwriter satisfaction.
* streamline workflows.
* identify inefficiencies, bottlenecks, handoff issues and/or duplication of effort.
* In collaboration with UK Change & Transformation, proactively support functional enhancements of Operations processes, including through the deployment of automation initiatives, including ensuring adherence to and/or updating of relevant controls.
* Supporting Operations teams, both onshore and offshore, by being a process subject matter expert on key underwriting processes.
* Business as usual activities that also include the following:
* Reporting: assume responsibility for all necessary QC reporting requirements into the operational management dashboard in an accurate and timely manner, including the preparation of regular quality and efficiency reports, all in collaboration with the Governance & Controls Oversight Manager.
* Training and Development: working closely with team leaders, identify training needs and future trends/themes to support the provision of training and development opportunities to enhance Operations skills and knowledge.
* Cross- collaboration and stakeholder management: building strong relationships as well as role-modelling collaboration across the wider Operations space (with both on- and offshore teams) by acting as a subject matter expert on key underwriting processes and their controls.
What You'll Bring
* Minimum years' experience in overseeing and delivering Quality Controls/Assurance reviews
* A good understanding of Operations (preferably within the London Insurance Market, but other industries would be considered as well).
* Experienced and confident team leader who fosters strong collaboration and positive/constructive engagement within the team and wider Operations function.
* A good understanding of Sarbannes-Oxley Controls and Disclosure Requirements, JSOX Controls and regulatory compliance.
* Problem-solving mentality with excellent communication skills and a high awareness for proactive stakeholder management.
* Team-oriented with strong administrative skills that includes the ability to prioritise and multi-task.
* Ability to think independently and work effectively and collaboratively as part of the Insurance Operations function.
* Proficient in Microsoft Office 365 (Excel, Outlook, PowerPoint, Word, Visio, Planner)
* Bachelor's Degree (Preferred).
* Good progress with professional qualifications, e.g., Chartered Insurance Institute (Preferred)
Our Benefits
We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs:
* Expansive Health & Wellness Benefits
* Generous Retirement & Savings Plans
* Global Parental Leave & Adoption Assistance
In today's world, what do we stand for?
We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organisational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.
About Us
**Expert Partners.
Clarity in complexity.
Unwavering commitment**
.
We're Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings' 130 years of innovation, we're committed to applying all of our experience to simplify yours.
Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.
We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs. Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.
Because when you choose Sompo, you choose the ease of expertise.
To learn more about Sompo visit our website