Transportation Representative, Transportation Representative
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners. To our delivery partners, you ARE Amazon. L2 Associates are expected to identify DP concerns, troubleshoot delivery partner issues, and provide process improvement suggestions.
Summary of Responsibilities
1. Effectively communicate in a clear and professional manner at all times
2. Provide/expedite prompt and efficient service to Amazon customers/delivery partners
3. Manage sensitive cases by reporting up the escalation matrix
4. Demonstrate excellent time-management skills
5. Maintain or exceed targeted performance metrics
6. Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Qualitative Requirements
* Graduation in any specialization from a recognized university
* Excellent communication skills (written and verbal)
* Ability to communicate correctly and clearly with all customers
* Good comprehension skills – ability to understand and articulate customer issues
* Ability to concentrate and follow customer issues without distraction to resolution
* Work successfully in a team environment as well as independently
* Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
* Excellent typing skills
* Proficiency in navigating websites
* Proficient knowledge of email applications
*Logistics background and experience in a similar role are preferred.
*Proficient in Excel.
Additional Information
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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