We're seeking a pro-active and experienced Income Officer to join our social housing client on a temporary basis. This role essential in ensuring accurate income management and delivering excellent customer service to tenants and stakeholders.
Your new role
* Manage a caseload of rent accounts, identifying residents at risk of tenancy failure and taking early action to prevent arrears escalation
* Conduct face-to-face tenant visits to discuss arrears and provide support, working collaboratively with internal teams to sustain tenancies.
* Agree affordable repayment plans and signpost tenants to external money advice services.
* Attend meetings with partner agencies (e.g., DWP, Local Authorities) to resolve benefit queries.
* Prepare reports and maintain accurate records in line with policies and procedures.
* Contribute to achieving income collection targets and compliance standards.
What you'll need to succeed
* Proven experience in income management or rent collection within social housing.
* Strong communication, interpersonal, and negotiation skills.
* Ability to work independently and manage a busy workload.
* Good knowledge of housing legislation, welfare reform, and best practice.
* Full UK driving licence with business insurance (essential for travel).
What you'll get in return
* Competitive hourly rates
* Option to be paid PAYE or Umbrella
* Supportive team environment
* Opportunity to make immediate impact
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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