About Our Client
A well known client in the Woking area.
Job Description
* Point of referral for colleagues, our Business Partners and anyone reporting concerns or issues with current Members across The Travel Network Group;
* Identify applicants and Members who are high risk;
* Completing a reconciliation of current Member's trust accounts when necessary and resolving any matters arising;
* Follow up concerns until resolution or escalation, and record actions & outcomes;
* Implementing the closure process from discovery of loss until file closure;
* Engage and manage colleagues to liaise with clients during the closure of a member;
* Liaise with applicants to confirm a reconciliation of their current business where required;
* Administer payments and bookings relating to closed members.
* Liaise with other departments regarding any areas of concern across the membership
* Help onward clients of closed members with any queries regarding their bookings
* Assist current member with any queries or concerns
The Successful Applicant
* Very strong and effective verbal & written communication skills and interpersonal skills.
* Very strong attention to detail and follow up.
* Ability to multi-task and deliver results under pressure.
* Self-motivated, but enjoys being part of a team
* Multitasker with ability to prioritise issues using own initiative, exercising sound judgement;
* Good IT skills, able to use systems to maintain high levels of accuracy;
* Is a credible source and "go to" person;
* Customer focused, 'can do'/'will do' attitude, assisting in other areas of the business if required.
* Ability to liaise with colleagues across all levels.
What's on Offer
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Pension, private medical health care and life assurance.
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