Contracts Administrator (Planned/ Civils)
Salary up to £25,500
Hours: Full Time - 8am - 5pm (4pm finish every other Friday)
The Role
CC Cousins is a leading facilities maintenance provider to the commercial and retail sectors, delivering a 24/7 complete maintenance solution with a strong focus on exceptional customer service.
We are currently seeking a competent and proactive Contracts Administrator to provide vital support to the Contracts Manager. This varied role involves ensuring clients are kept updated, materials are ordered, engineers are briefed, and jobs are tracked and completed on our internal systems.
The environment is one of fast pace. We are seeking an individual with 1+ years experience within an administrative role, who can manage multiple tasks, happy to speak to clients and engineers on the phone and able to use CRM Systems.
Day to day the successful candidate will be responsible for:
* Handle incoming phone queries from clients, engineers, and suppliers.
* Monitor email inboxes, forward and reply to emails
* Track job statuses (e.g. awaiting acceptance, on hold) and review weekly.
* Raise new job requests
* Keep clients updated throughout the job process, including completion updates and next steps.
* Support the Contracts Manager with scheduling work for engineers and coordinating with clients.
* Update client portals and systems after work is completed, including responding to any follow-up queries.
* Generate Purchase orders for material orders
* Maintain daily logs and reports
* Send attendance confirmations to clients and calendar reminders to staff.
* Ensure health and safety procedures are followed, including the use of RAMS for all high-risk or quoted works.
Additional duties will also be required from time to time to support any additional needs of the team or the business
Previous experience within the industry and or purchasing / trade counter experience would be ideal.
Desirable skills include:
* Strong communication skills.
* A confident ability to resolve problems.
* Excellent typing with attention to detail.
* Able to work as part of a team or alone when required.
* Ability to flex between work flows dependent on business demand.
* A knowledge of the construction/ facilities management industry.
* Previous experience in a trade environment