Description Maintenance Team Member £27,588 per annum plus tronc
The Francis Hotel Bath occupies a coveted position on Queen Square. On arrival, you will be met by Regency opulence, modern amenities, a friendly team, and impeccably designed areas for drinking and dining.
Exceptional hospitality is to be expected at the Francis Hotel, after all. Our team is dedicated to providing exceptional guest service, allowing our guests to enjoy a welcoming and relaxed stay where they can relive our history and create memorable moments of their very own.
We are now on our journey to becoming the local employer of choice, through living our values, Care, Discreet and Community.
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our opportunity
Were looking for a friendly, reliable Maintenance Team Member to help keep our hotel safe, comfortable, and running smoothly for guests and staff alike. This role is perfect for someone who enjoys hands-on work, takes pride in a job well done, and understands that great maintenance is a big part of great hospitality.
Youll work across guest rooms and shared spaces, responding to maintenance requests, carrying out repairs, and helping prevent issues before they happen. Youll also interact with guests and colleagues, so a positive attitude and clear communication are just as important as technical skills.
We welcome applicants from all backgrounds and experiences. If youre dependable, safety-minded, and enjoy being part of a team, wed love to hear from you.
Key Responsibilities
Carry out general maintenance and repair work across guest rooms, public areas, and back-of-house spaces
Respond promptly to maintenance requests and emergency call-outs when required
Perform routine inspections and preventive maintenance to keep the property in top condition
Work closely with housekeeping, front desk, and management to prioritize and complete work orders
Ensure all work is completed safely, professionally, and to a high standard
Maintain accurate maintenance logs and work orders using basic computer or mobile systems
Skills & Experience Required
Technical & Practical Skills
General maintenance skills including basic plumbing, electrical, HVAC, carpentry, and painting
Painting and decorating experience, including preparation and painting of all surface types
Strong troubleshooting ability able to diagnose problems quickly and safely
Experience with preventive maintenance, routine inspections, and upkeep of rooms and common areas
Hands-on repair experience with fixtures, appliances, doors, lighting, locks, and fittings
Comfortable using tools and equipment commonly found in building maintenance, such as:
Angle grinders
Circular saws
Drills
Jet washers
Ladders
Working safely in tight or confined spaces
Safety & Work Environment
Strong safety awareness, with the ability to follow building regulations and fire codes
Willingness to work indoors and outdoors, sometimes in noisy, dusty, or hot environments
Able to respond after hours in the event of an emergency
Communication & Teamwork
A genuine customer service mindset youll regularly interact with guests and team members
Clear, respectful communication with housekeeping, front desk staff, and managers
Strong time management and prioritization skills to handle multiple work orders efficiently
Good attention to detail and pride in completing clean, professional repairs
Technology & Administration
Basic computer or mobile app skills for logging work orders, maintenance reports, and inspections
Our Benefits
We want to share the Sutton Hotel Collections values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations and cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place .
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