We are seeking an experienced and dynamic Head of Operations to oversee our organisation's daily operations and ensure that all processes run smoothly and efficiently. The ideal candidate will possess strong leadership skills, a proven track record in management, and the ability to supervise teams effectively. This role is crucial in driving operational excellence and aligning our strategic goals with day-to-day activities.
Reports to: Board of Directors
Location: Head Office (Uxbridge, Greater London) with travel across divisions as required
Contract: Full-time, Permanent
Salary: £45,000–£55,000 per annum + performance bonus
About HTR Care and Recruitment Ltd
HTR Care and Recruitment is a growing organisation dedicated to delivering quality care and staffing solutions across multiple service lines.
We operate in the following areas:
* Home Care Services – Domiciliary care, live-in care, elderly and dementia support.
* Supported Living – Newly established service providing greater independence for vulnerable adults.
* Supported Accommodation – Safe, nurturing accommodation for young people aged 16–21, including Looked After Children, Care Leavers and UASCs.
* Recruitment Services – Supplying skilled staff across healthcare, hospitality, and facilities management.
Our mission is to deliver safe, compliant, and compassionate services while supporting individuals to thrive and live more independent lives.
Purpose of the Role
The Head of Operations will oversee the operational performance and strategic development of HTR across all divisions. This is a senior leadership role responsible for ensuring compliance, driving growth, managing budgets, and fostering a culture of excellence and innovation.
Key Responsibilities
* Strategic Leadership & Planning: Develop and deliver operational strategies aligned with HTR’s mission, vision, and growth objectives.
* Operational Oversight: Lead day-to-day performance across Home Care, Supported Accommodation, Supported Living, and Recruitment divisions.
* Financial & Business Management: Take responsibility for divisional P&L and budgets.
* People & Culture: Provide clear leadership to divisional heads/managers, fostering a culture of accountability and excellence.
* Compliance & Quality Assurance: Ensure all services meet or exceed regulatory requirements.
* Stakeholder Engagement: Build and strengthen relationships with commissioners, local authorities, schools/colleges, healthcare providers, and regulatory bodies.
Person Specification
Essential Skills & Experience:
* Substantial senior management experience within social care, supported housing, healthcare, or similar multi-division organisations.
* Proven track record of delivering results in quality, compliance, financial performance, and service outcomes.
* Strong knowledge of CQC, Ofsted, safeguarding frameworks, and employment legislation.
* Exceptional leadership and people management skills with the ability to inspire and engage teams.
Desirable Skills & Experience:
* Relevant professional qualifications in leadership, management, social care, or business administration.
* Experience in scaling up services and driving organisational growth.
* Previous experience in recruitment sector operations.
Key Outcomes & KPIs
* 100% regulatory compliance across all divisions.
* High client and service-user satisfaction levels.
* Achievement of financial targets (growth, profitability, cost control).
Benefits
* Competitive salary (£45,000–£55,000) + performance bonus.
* Pension scheme and annual leave package.
* Professional development and training opportunities.
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