What's involved with this role: JOB TITLE: Complaints Admin Officer - Customer Services REF: Bournemouth 5274283 Pay rate: £16.35 per hour PAYE Working Arrangement: Hybrid working, 37 or 30 hrs available The role: On behalf of a local council, we are seeking a Complaints Officer/Administrator to work as part of a fast-paced team you will be responsible for the receipt, validation and registration of all complaints in the Service. Ideally you will have some experience of working in a similar role, that adheres to the Children's Act, Ombudsman regulations, and internal policies, or have the ability to assimilate this information and learn quickly. This should be matched with a proven ability to act as a front-facing member of staff, in a public-facing service, including accurate recording of information, processes and procedures. This role has the possibility of being 37 or 30 hrs available. What the client is looking for: Significant experience of innovative, high quality customer care including complaints handling and complex customer service queries NVQ Level 3 Customer Services or equivalent experience Complaints training is desirable Experience of working in a similar role, that adheres to the Children's Act, Ombudsman regulations, and internal policies, or have the ability to assimilate this information and learn quickly Ability to act as a front-facing member of staff, in a public-facing service, including accurate recording of information, processes and procedures. Significant experience of working proactively with stakeholders at all levels and achieving demonstrably good results Demonstrable experience of working in an environment where confidentiality, GDPR and FoI compliance is understood Change management and service review experience Knowledge of complaints/customer feedback processes and case management systems How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.