Overview
Join to apply for the Senior Consultant- Service Now role at Consultancy.uk.
Firm: Capgemini Invent
Location: Glasgow, London, Manchester
Role focus: ServiceNow architecture and transformation, delivering target architectures and roadmaps, and aligning ServiceNow solutions with business needs.
Responsibilities
* Support development of large clients’ ServiceNow target architectures and roadmaps
* Create domain architectures as part of the wider enterprise transformation roadmap
* Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy
* Experience with ServiceNow ITSM, ITOM, ITBM, and other modules; guide integration and automation strategies; contribute to business architecture and operating model design supported by ServiceNow
* Advise clients on industry and ServiceNow best practices across products and platform; determine when to adopt or adapt based on client context
* Support the project team, directing other lead developers, business process consultants, and project managers on best practices for implementation
* Develop and configure Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules
* Design MID server architecture and configure to support Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management
* Contribute to customers’ business strategies, identifying optimal combinations of business and technology solutions using ServiceNow
* Champion emerging product features (NOW Experience, UI Builder, Now Assist, GenAI) and support changes to operating models and strategy as required
Your profile
* Experience architecting ServiceNow solutions across multiple Service Management domains, delivering automation, standardisation, and improved customer experience
* ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist
* Experience with business process modelling tools (e.g., BPMN, UML)
* Familiarity with Agile, ITIL, or project management frameworks
* Experience in multi-cloud environments and integration strategies
* Familiarity with scripting languages for custom development within ServiceNow
What you’ll love about working here
Capgemini Invent offers a collaborative environment with growth opportunities, focusing on delivering leading-edge digital solutions and real client impact. The ServiceNow Architects work within Digital Architecture in the Business Technology practice, in multi-disciplinary teams with clients across private and public sectors.
Need to know
Capgemini promotes Diversity & Inclusion and supports flexible working arrangements. The company provides wellbeing resources and a flexible remuneration package. Office locations include London, Manchester, or Glasgow with potential travel.
About Capgemini
Capgemini is a global technology and consulting organization focused on helping clients transform digitally and sustainably, with expertise in AI, cloud, and data.
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