Overview
Reference
0000019776 Salary
£13.33 - £13.33/hour Job Location
- United Kingdom -- England -- East of England -- Cambridgeshire -- Peterborough Job Type
Contract Posted
Friday, October 31, 2025
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.
We are seeking a Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 40 per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £13+ per hour
What’s on offer:
1. Competitive pay from £13 per hour
2. Overtime available (time and half)
3. Full training provided
4. Opportunity to progress within a growing IT team
Duties include:
5. Providing first-line IT support to external clients, resolving queries efficiently and professionally
6. Logging, tracking, and updating support tickets accurately in the system
7. Troubleshooting hardware, software, and network issues, escalating where necessary
8. Guiding clients through step-by-step solutions over the phone or via email
9. Maintaining clear documentation of common issues and solutions to support team knowledge
10. Supporting the team with general IT tasks and contributing to ongoing process improvements
11. Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we’re looking for:
12. Fluent in English and Spanish - written and verbal
13. Strong customer service skills
14. Organised and methodical in approach to work
15. Previous experience in IT support is beneficial but not essential
INDPB