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Home Care Client Services Representative, Ipswich
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Client:
Location:
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
5b23aef7572d
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
We are seeking a friendly and empathetic Client Services Representative to join our team in Ipswich. You will be responsible for providing exceptional support to our Clients and Care Professionals.
* Serve as the primary point of contact for Client enquiries via phone, email, and in person.
* Respond promptly and professionally to Client requests and questions.
* Maintain accurate records on the care management system.
* Conduct consultations with prospective Clients, completing all relevant paperwork including needs assessments and risk assessments.
* Create Client care plans, ensuring all information is relevant and kept updated.
* Conduct quality assurance visits and service reviews.
* Introduce our Care Professionals to new Clients before the start of service.
* Complete any client care visits where needed.
* Take part in our out-of-hours on-call rota.
Qualifications:
* Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
* Strong problem-solving abilities and a customer-centric approach.
* Proficiency in using all relevant computer applications.
* Exceptional time management skills and the ability to prioritise tasks effectively.
* Keen attention to detail and accuracy in all aspects of work.
* Excellent listening skills and the capacity to empathise with Clients.
* Flexibility to adapt to changing priorities and work in a fast-paced environment.
* Strong team player with the ability to work collaboratively with colleagues across departments.
* Must have some previous experience within the care sector.
Additional Information:
All applicants must reside in the Ipswich, Felixstowe, or Woodbridge areas and have access to their own vehicle.
This position would suit a carer or senior carer looking to progress.
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