Blacks Outdoor - 0428 Cheltenham, Unit 2, 13-17 The Promenade, CHELTENHAM, Gloucestershire, United Kingdom Req #151
At GO Outdoors, our purpose is strong and clear: “to inspire and equip everyone for life outdoors”. We believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding, or cold water therapy. We provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values are more than words; they are our daily practice: ‘One Team’ (we are stronger together), ‘Responsibility’ (we take ownership), ‘Passion’ (we believe in what we do), and ‘Integrity’ (we do the right thing). These values help us fulfill our mission to be ‘the nation's favourite outdoor retailer’. If you share our passion and want to make a difference, join our team and be part of something ‘unbeatable’!
Role overview:
We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing exceptional service.
Responsibilities:
* Supporting the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets.
* Setting clear sales goals, tracking performance, and evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training, and developing staff.
* Building a motivated, high-performing team to increase store success.
* Analyzing sales data and financial reports to make quick, informed decisions alongside the Store Manager, identifying and responding to operational and commercial opportunities.
Role objectives and KPIs:
* Supporting the store manager in ensuring the highest level of customer satisfaction by maintaining exceptional service standards and addressing customer needs promptly.
* Driving store sales through effective merchandising, stock replenishment, and team motivation.
* Monitoring and driving key performance indicators such as Sales, Conversion, Units, and more.
* Supporting the Store Manager in optimizing financial performance by managing costs, including audit compliance and wage costs.
* Fostering a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Skills and Experience:
* Experience in implementing, tracking, and refining store operational processes to achieve maximum efficiency and KPI results.
* Passion and confidence in leading and supporting your team through their career development.
* An ability to interpret and react to financial reports to support store sales growth.
Due to high application volumes, it takes time to review all applications. If you don't hear back within two weeks, please consider your application unsuccessful. Candidates meeting the skills criteria will be contacted for a first-stage meeting with the talent team, followed by an interview with the hiring manager. Thank you for your time.
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