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We are recruiting for a Parts Advisor to join our Toyota Dealership in Coventry. The hours of work are Monday to Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Excellent Basic Salary and benefits with an OTE of £32,000.
You will be directly involved in supplying Toyota parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly – motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.
This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Toyota.
Role and Responsibilities
* Order Preparation: You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries
* Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression
* Stock Control: Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers
* Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing)
About you
* Ideally you will have gained Motor Factor knowledge in a similar role with another franchise or specialist parts company
* Confidence, resilience, drive, energy and talent
* A well-presented individual with a desire, character and attitude to succeed
* The ability to quickly establish and build rapport with our customers
What we offer
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
* Long service and loyalty incentives
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