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Homelessness and housing solutions officer rq1624823

Redditch
£17 an hour
Posted: 3h ago
Offer description

What's involved with this role: Job Title: Homelessness and Housing Solutions Officer Ref: Bromsgrove RQ1624823 Pay rate: £17.00 per hour PAYE Role length: Anticipated 7 months Working arrangements: 1 to 2 days per week in the office required DBS requirement: Basic DBS Additional requirement: Driving Licence The role: We are looking for a Homelessness & Housing Solutions Officer to provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness. In order to carry out this role, you must have at least 3 years of experience in Homeless and Housing Solutions and with part 6 & 7 experience/qualifications. Key responsibilities: Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams Be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children’s Act. Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part. Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person. Operate a telephone duty system that ensures that all inbound telephone calls to the service are handled professionally and within any set service levels in operation at the time Operate a professional customer facing triage service at public offices on a duty rota system What the client is looking for: GCSEs or equivalent including English, Maths and or a second language at Grade A-C At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service Knowledge of legislation, regulation, and policy in relation to housing including part 6 and 7 Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations Experience of assessing and meeting people’s needs and requirements and managing expectations Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes Experience of call handling and operating specialist IT systems Administrative and assistive experience How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.

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