Equine Client Co-ordinator (Maternity Cover Fixed term 1 year)
Equine
This is an exciting and varied opportunity to work as a member of the administration team in RVC Equine. You will join a team who are committed to delivering the highest standards of customer care to all our clients.
We are looking for an experienced administrator who has IT literacy, experience in accounts and customer service ideally within an equine veterinary environment. Local knowledge of equine establishments within the Hertfordshire area and a good understanding of equine anatomy and physiology are essential.
Key Responsibilities:
1. Greeting clients and providing a warm, welcoming experience
2. Handling and accurately processing client and patient information.
3. Identifying and resolving discrepancies quickly and efficiently
4. Dealing with incoming calls and emails
5. Processing card and cash payments
6. Processing and sending insurance claims in a timely and accurate manner.
7. Liaising with clinical, non-clinical, and other internal departments
What We are Looking For:
8. Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
9. Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
10. Exceptional attention to detail and accuracy
11. Experience in basic accounts processes
12. Experience handling insurance claims is highly desirable.
13. Superb communication and interpersonal skills
14. Confidence in discussing sensitive topics with empathy and discretion.
15. Highly organised, conscientious, and diligent in your work
We offer a generous reward package and benefits including:
16. Competitive and attractive pension package
17. A range of family friendly policies, including adoption, maternity and paternity pay and leave.
18. On site café and restaurant
19. Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
20. Cycle to work scheme.
21. Free mini-bus service to and from Potters Bar station and Hawkshead Campus
22. Free membership to the newly built Fitness and Wellbeing Centre located on site.
For further details and to apply online, please visit our website
For further information and to apply on-line please visit our website: