CUSTOMER SERVICE ADMINISTRATOR & TECHNICAL SUPPORT – FULL TIME / WELWYN GARDEN CITY / £26,000 - £27,500
Garnell Corporate Communications have a brand new opening for an enthusiastic Customer Service Administrator & Technical Support
We are an award-winning provider of telecoms and digital solutions to the business sector - recognised for quality of service and boasting an impressive portfolio of corporate clients.
We are looking for a really efficient, well organised person who has either technical experience or a willingness to learn as technical support is a key part of the role, to join our amazing Customer Service team. Working in a positive, friendly and supportive environment with a team who are passionate about managing and serving our corporate clients.
If you believe that you can be a great asset to our team and would like to work for a market leading company, with a genuinely amazing reputation, then this may be the role for you!
In return, the Customer Service Administrator Can Expect:
* Competitive salary of £26,000 - £27,500
* 20 days annual leave, rising to 25 days after completion of your first year (PRO RATA)
* Company pension, Employee Benefits Portal, Free car parking
* Garnell Communications are an EOT (Employee Ownership Trust) company, and as such you may be eligible for a bonus based on company performance
* Work in a friendly company & be appreciated for your hard efforts
* Opportunity for personal development
The Customer Service Administrator Role:
Customers are at the heart of everything we do, and as a Customer Service Administrator you will be a key member of the team delivering outstanding customer service & technical support to our business clients. (Working title is Client Liaison & Tech Support Exec)
This Customer Service Administrator role is a great blend of providing 1st & 2nd line support, as well as being responsible for the associated administration - therefore an excellent tele manner combined with accurate admin skills are vital for the role.
Key Responsibilities of the Customer Service Administrator:
* Providing support to Corporate Clients on a wide variety of mobile and fixed line enquiries (via and email)
* Dealing with our network providers to resolve technical queries (full training will be provided)
* Liaising with suppliers for quotations / general enquiries
* Processing new business for mobile and fixed line services
* Proactive project management
* Providing support to the sales team
* General office administration duties including updating databases
* Producing monthly and ad hoc client reports in Excel (full training will be provided)
Skills & Experience Required:
* Enthusiastic with a “can do attitude”
* Technical experience or a willingness to learn technical support as this is a key part of the role
* Someone who loves to “take ownership”
* Accurate with good attention to detail
* Good organisational skills
* Able to use their own initiative as well as working as part of a team
* Ability to learn new tasks
What’s Next?
Don’t miss out! Apply for this fantastic Customer Service Administrator position now, and we’ll be in touch.