This key operational role oversees the smooth running of lettings sessions, ensuring our facilities are safe, secure and welcoming for all users. You will supervise Duty Officers on shift and act as the main point of contact for hirers, ensuring consistently excellent customer service. Our schools offer an extensive range of excellent facilities for hire, including sports halls, dance studios, 4G football pitches, netball courts and a coffee shop. You will play an important role in ensuring these facilities are presented to a high standard and that all users have a positive experience every time they visit.
Responsibilities
* Oversee community lettings sessions, ensuring safe, secure and efficient operation
* Supervise and support Community Lettings Duty Officers on shift
* Prepare and reset facilities for hire, including equipment and room layouts
* Deliver excellent customer service and act as the main point of contact for hirers
* Carry out site checks to ensure compliance with Terms & Conditions of Hire
* Maintain high standards of cleanliness, presentation and safety
* Open, close and secure buildings, including key-holder responsibilities
* Complete administrative tasks including dealing with enquiries, incident records and H&S checks
* Build positive relationships with local community groups and organisations
Qualifications
* Has experience in a customer-facing role and delivering high standards of service
* Can work independently and make sound decisions under pressure
* Has a strong awareness of health & safety and site security
* Communicates confidently with a wide range of people
* Is organised, reliable and takes pride in maintaining high standards
* Is flexible and able to work evenings and weekends
Experience in a school, leisure, or community lettings environment and previous supervisory experience would be advantageous, but not essential.
Shift Schedule
Weekday evening shift: 17:00–22:30.
Weekend shifts (Saturday & Sunday): 8:00–20:30.
Benefits
* Paid wellbeing day per year
* CPD pathways, career progression, secondment and shadowing opportunities
* £200 Refer a friend scheme, tech scheme and cycle to work scheme
* Employee assist programme
* Generous pension and a competitive salary
* Free gym, shower and parking facilities
* Free tea, coffee, breakfast and eye tests
* An exceptional ECT induction programme and support
* An open and collaborative working environment with an inclusive workplace
* Regular training and development programmes and celebration of staff success
* Individual laptops for teaching staff
* An excellent catering provision
* A commitment to environmental sustainability
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