Aftersales Manager – Luton
Location: Luton
Salary: £45,000 – £60,000 Basic + Bonus + Company Car
Pembrook Resourcing are currently recruiting on behalf of a well-established dealership in Luton who are looking to appoint an experienced Aftersales Manager to lead and develop their Service and Parts departments.
This is an excellent opportunity for a commercially driven Aftersales leader looking for strong earning potential and long-term progression.
The Role:
Full responsibility for the Aftersales department (Service & Parts)
Managing Service Advisors, Workshop Controller, Technicians, and Parts team
Driving labour sales, parts sales, efficiency, and utilisation
Monitoring KPIs and delivering strong departmental profitability
Ensuring exceptional levels of customer satisfaction (CSI)
Managing budgets, forecasts, and reporting to senior management
Ensuring compliance with FCA and Health & Safety regulations
Recruiting, training, and developing staff
The Ideal Candidate:
Proven experience as an Aftersales Manager or experienced Service Manager ready to step up
Strong financial and commercial awareness
Track record of improving performance and profitability
Excellent leadership and motivational skills
Customer-focused with strong organisational ability
Full UK driving licence