Job summary
High Lodge Forest Center is a popular recreational site that attracts 500,000 visitors per annum and provides extensive play, walking and cycle trail networks including an all-ability Heritage Trail, BBQ facilities, open space for public recreation and forest regeneration programmes. High Lodge is a regular event hosting site including regular running events and the Forest Live concert series held every summer.
We are looking for someone to provide excellent customer service, in a 'front of house' role, with a focus on keeping facilities clean, visitor service administration, customer information, Memberships and parking.
Job description
� Carry out Duty Manager responsibilities, within a rota pattern, including weekends
� Assist with the coordinating of High Lodge Information Point, staffing and rotas, leaflet stocks, first aid stocks, all retail sales and delivering good customer service�
� Lead housekeeping staff and ensure standards are maintained�
� Data input in to SRO database
� Customer service
� Respond to inquiries and requests
� Operate ANPR parking system
� Actively sell Memberships
� Collect KPI data from ANPR system
� Ensure High Lodge Information Point is organised, clean and tidy
� Actively support the work of the High Lodge team
� Support review of High Lodge Information Point Procedures
� Take over the counter payments
� Assist with the lead of the Visitor Services Team, individuals and volunteers on all Information Point related activities such as Memberships and parking.
� Regular and consistent contact with business partners and stakeholders
Person specification
Person Specification
Essential - Candidates must be able to demonstrate the following:
1. Previous experience working in a customer facing role
2. Ability to carry out both manual tasks (such as toilet cleaning) and administrative tasks
3. Effective time management and organisational skills
4. Experience of working successfully in partnership with stakeholders
5. Competent IT user with experience of MS Office and familiarity with business email conduct
Behaviours
We'll assess you against these behaviours during the selection process:
6. Delivering at Pace
7. Making Effective Decisions
8. Managing a Quality Service
9. Working Together
Benefits
Alongside your salary of �24,323, Forestry Commission contributes �6,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. � Learning and development tailored to your role
� An environment with flexible working options
� A culture encouraging inclusion and diversity
� A Civil Service pension
� 25 days annual leave on entry, increasing to 30 days after 5 years� service. This is in addition to 8 public
holidays
� Generous paid maternity and paternity leave which is notably more that the statutory minimum offered by many other employers