Overview
A local authority is currently recruiting for a dedicated and organised Housing Assistant to support their busy Area Housing Team. This is a full-time, on-site role offering the opportunity to make a real impact within a fast-paced and resident-focused housing environment. This post is ideal for someone with strong administrative skills and a genuine interest in housing services who is looking to gain hands-on experience in the public sector.
Responsibilities
* Provide frontline support to residents on a wide range of housing matters including rent enquiries, tenancy issues, transfers, empty homes, and more.
* Offer accurate and timely advice, signposting, and making referrals where necessary.
* Assist with administrative tasks, routine correspondence, and case preparation in support of the Housing Officers and Team Leader.
* Manage internal diaries, arrange meetings and room bookings, and support senior staff with their scheduling needs.
* Monitor shared inboxes and ensure incoming queries are handled efficiently and appropriately.
* Support the processing of Right to Buy, housing references, transfer requests, and building society enquiries.
* Coordinate temporary accommodation placements as required.
* Process invoices and support the team with general finance administration tasks.
* Take minutes at meetings and distribute them in a timely and accurate manner.
What We're Looking For
* Previous experience in an administrative or housing-related role, preferably within a local authority setting.
* Confident communication and interpersonal skills - both written and verbal.
* Excellent organisational skills and the ability to manage multiple tasks and priorities.
* Strong IT skills including use of MS Office and internal systems.
* A customer-focused approach with the ability to respond professionally to queries and concerns.
* Ability to work independently while also contributing to a collaborative team environment.
* A flexible, proactive, and solutions-focused mindset.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd
#J-18808-Ljbffr