Our client is seeking an approachable and capable Assistant Manager to lead a client support team while remaining closely involved in delivery. The role combines client interaction, process awareness, and people management.
Duties for this role include, but are not limited to:
* Lead and support a team delivering pension and trust administration services.
* Oversee day-to-day workflows, ensuring cases are progressed accurately and within agreed timeframes.
* Act as a senior point of support for complex client instructions, enquiries, and escalations.
* Maintain oversight of aged cases, inward funds, and operational backlogs, escalating where required.
* Ensure client records and case data remain accurate across core systems.
* Produce workflow, performance, and case management reporting.
* Coach, mentor, and develop team members, supporting training and performance management.
* Deputise for the Manager, Client Support when required.
* Identify and implement process improvements while supporting compliance and risk controls.
Skills / Qualifications
The ideal candidate will bring at least 3 years' experience in pensions or trust administration, with strong organisational skills and the confidence to lead and support others. A calm, methodical approach, sound judgement, and the ability to balance service delivery with operational control are key to success in this role.
For a full job description or further information on this role please call 711188, or email jobs@leapfrogjobs.com.
If you wish to apply for this role, please submit your CV via the Apply Now button below.
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