Join to apply for the Customer Service Representative role at William Hill
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Join to apply for the Customer Service Representative role at William Hill
Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that at William Hill, we win together:
* Working hours: We offer a range of full and part-time hours
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with performance bonuses
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday within your birthday month
* Subsidised travel: Discounted or free Zone 1-6 Oyster card for roles based in London
* Pension plan: Company matches contributions up to 4%
* Sharesave Scheme: Opportunity to buy William Hill shares at a discount
* Perks and discounts: Discounts in shops, cinemas, holidays, and more
* Training and development: Support for career growth and internal promotion
* Cycle to Work: Cost-effective way to purchase cycling equipment
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What happens next?
Apply online; our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK since 1966, our retail team is at the heart of the high-street experience. Our culture is built on trust and belonging, empowering our teams to succeed and celebrate differences.
More About Evoke
As the new name for 888 Holdings, evoke embraces change and progress, aiming to deliver world-class betting and gaming experiences. Join us to benefit from flexibility, trust, and career development opportunities.
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