We are seeking a highly organised and detail‑oriented Patient Transport Scheduler.
To work as part of the Patient Transport Team responsible for providing a comprehensive Patient Transport Service in the hospital environment. This will involve carrying out the following Facilities Management functions:
* Dealing with all transport matters (patient and non‑patient) on behalf of the Trust
* Managing and coordinating all requests for patient transport from Trust departments and managing in‑house resources and/or providers of transport services to carry out these requests
* Planning next‑day bookings and allocating to Non Emergency Patient Transport Services (NEPTS) Ambulances
* Responsible for resolving customer disputes and resource conflicts quickly
* Deciding on the most cost‑effective method of executing transport requests whilst maintaining service levels and patient comfort and safety
Main duties of the job
* To respond to call from Trust departments requesting transport for movement of patients and packages
* Co‑ordinate activities with third party transport providers
* To adjust transport plans constantly to balance the needs of patient care/ resources available
* To assist clinical staff when planning discharge to ensure patients' needs are met and that transport plans formulated meet these needs
* To ensure suitable transport is sourced to avoid Patient breaches
* To take decisions regarding the most cost‑effective way of executing transport requests based on a range of cost and service options
* To use judgement to assess priority for each request
* To deal with all members to Trust departments in a courteous and efficient manner
* To control transport providers, both in‑house and external, in a professional and efficient manner
* To ensure all transport movements are recorded and allocated correctly on the daily schedule
* To carry out daily procedures to maintain the scheduling system (backing‑up, initiating reports etc)
Job responsibilities
* To instruct transport providers in a timely fashion in order to meet the service requirements of the patient/ departments
* To attend statutory and mandatory training courses as and when required
* To alert the scheduling supervisor of any problems relating to service and performance of the department
* Identify and communicate service improvement
* To ensure all paper records are kept up to date
* Sitting in restricted position in front of VDU for long periods
Mental effort
* High levels of concentration over most of the working day dealing with a wide range of requests for transport
Emotional effort
* Occasionally having to deal with irate customers/patients/drivers
Working conditions
* Using VDU for most of the working day
* Primarily based at one logistics centre, although the post holder may be required to work at other locations as and when the needs of the service determine
* Flexibility to work non‑standard hours
* Ability to work using own initiative without close supervision
Person Specification
Skills
* Good geographical knowledge of Bristol and the surrounding areas
* Good written and verbal communication skills
* Working cohesively in a team
* Logistics planning & dispatch experience
* Ability to deal with problems and put in place satisfactory solutions
* Good IT skills, basic knowledge of Word/Excel
* Good literacy and numeracy skills
* Ability to work under pressure
* Ability to work on own initiative with minimal supervision
* Ability to develop good relationships with customers
* A flexible approach to work/willingness to carry out tasks outside area of responsibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year per annum (FTE) or pro‑rata for part‑time roles.
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