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Contact centre manager

Plymouth
Beacon
Contact centre manager
Posted: 21h ago
Offer description

Overview

This is an exciting and challenging role, pivotal to shaping and supporting the future delivery of patient access and care within our PCN. If you have the drive, ambition, and energy to make a real difference, we would love to hear from you. The working pattern for this 34.5 hour week role will be: Monday: 09:00 - 15:30, Tuesday: 09:00 - 16:30, Wednesday 09:00 - 17:30, Thursday: 09:00 - 15:30, Friday 09:00 - 16:00. Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.


Key qualifications and attributes

* A flexible, proactive,can-doapproach
* Excellent communication and interpersonal skills
* Strong attention to detail
* A genuine commitment to putting patients first

We are a single-practice PCN based across Plympton and Ivybridge, Devon, serving a patient population of approximately 43,000. Our size and structure allow us to recognise the skills and expertise within our organisation and continually expand our team to deliver high-quality, patient-centred care.

Are you a dynamic, energetic, and positive leader with a passion for customer service and the future of patient care? Do you thrive in a fast-paced environment and enjoy leading teams through change and innovation? Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.

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