The world is yours with Meli
Joining Meli Hotels International is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. Its knowing that the world is yours with opportunities to build your career across destinations worldwide all while being part of one warm, supportive, and passionate family.
Assistant Front Office Manager
Department: Front Office
Location: ME London
Brand: ME by Meli
Package: Competitive salary + Benefits
About ME London Located in the heart of the city, just steps from Covent Garden and the Strand, ME London is a contemporary luxury hotel known for its bold design, vibrant energy, and exceptional guest experiences. As part of the ME by Meli brand, the hotel blends cutting-edge style with personalised service, attracting an international and fashion-forward clientele.
Whats in it for you? Competitive salary
Global career opportunities across more than 350 hotels worldwide
Exclusive hotel rates for you, your friends & family with Meli Hotels Worldwide
Company pension scheme
Refer-a-friend bonus (£500 after successful completion of probation)
28 days holiday including public holidays
Health cash plan & discounted dental cover with HSF
Unlimited access to Melis global e-learning platform
Awards & recognition programmes
High-street discounts through Perks at Work
Complimentary meals and laundry on duty
Mission As Assistant Front Office Manager, you will support the Front Office Manager in leading the department strategy, ensuring operational excellence and delivering an outstanding, personalised guest journey aligned with the ME brand philosophy. You will contribute to achieving high levels of guest satisfaction while optimising departmental performance, team engagement, and financial results.
Key Responsibilities Operational Excellence Support the Front Office Manager in the day-to-day leadership of the Front Office team
Ensure all reception policies, procedures, and brand standards are consistently followed
Guarantee prompt, efficient, and highly personalised check-in and check-out experiences, including digital processes
Analyse, investigate, and resolve guest complaints, exceeding expectations wherever possible
Maintain constant communication with Housekeeping and other operational departments
Oversee cash handling and ensure full compliance with established policies and procedures
Maintain accurate guest profiles to personalise and elevate future stays
Ensure all guest enquiries (in person, digital, and telephone) are handled efficiently and professionally
Promote upselling initiatives and support Revenue strategies to maximise sales and profitability
Ensure the Front Office environment, equipment, and supplies are maintained to the highest standard
Economic & Financial Responsibilities Be knowledgeable of the departmental budget and support forecasting and projections
Monitor departmental performance and understand deviations versus budget
Support cost control procedures and purchasing processes
Contribute actively to achieving departmental and overall hotel financial objectives
People & Culture Support recruitment, onboarding, and talent development within the Front Office team
Identify high-potential team members and actively participate in their development
Promote engagement initiatives, wellbeing programmes, and a positive working culture
Encourage the use of company development tools and learning platforms
Lead by example, reflecting the ME brand attitude and Meli values
Customer Experience Ensure full implementation of brand philosophy, service standards, and identity guidelines
Anticipate guest needs and deliver innovative, memorable experiences
Monitor Voice of the Customer results and support improvement action plans
Promote hotel services, experiences, and events to enhance guest engagement
Manage guest incidents in coordination with the Guest Experience Department
Health & Safety Ensure compliance with Health & Safety procedures and the hotels evacuation plan
Promote a safe working environment and correct use of protective equipment
Support responsibilities outlined in the Occupational Health & Safety Management System
What were looking for Minimum 2 years experience in a similar role within the hotel sector, ideally in a luxury lifestyle environment
Degree or Higher Education qualification in Tourism, Hospitality, or related field (preferred)
Advanced English (additional languages are a plus)
Strong knowledge of hotel operations and hotel management systems
Proficiency in Microsoft Office
Excellent leadership, organisational, and communication skills
Strong problem-solving and complaint-handling abilities
Service-driven mindset with a proactive and innovative approach
Because belonging to the great Meli family is being VIP At Meli, our people are at the heart of everything we do. From entry-level roles to senior leadership, everyone contributes something unique. We are all Very Inspiring People connected by passion, creativity, and a commitment to delivering exceptional experiences.
Our Commitment to Diversity & Inclusion Meli Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and respectful workplace for all.
Eligibility to work in the UK is required.
If you want to be a Very Inspiring Person, apply now and start your journey with Meli.
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