SBR (Southbourne Rubber) is a fast-growing company specialising in the production of specialist rubber and silicone components for aviation, military, defence, maritime and medical applications.
Job Responsibilities
Sales & Order Processing
Process customer orders accurately and in a timely manner
Prepare and issue quotations in line with company pricing and guidelines
Maintain and update customer records within CRM/ERP systems
Track and manage order progress from enquiry through to delivery
Ensure all sales documentation is complete and compliant
Customer Support
Act as a first point of contact for customer enquiries via phone and email
Provide product, pricing, and delivery information to customers
Resolve or escalate customer queries, complaints, and order issues
Build and maintain strong relationships with key customers
Skills
Strong organisational and administrative skills
Excellent attention to detail and accuracy
Strong communication and customer service skills
Ability to manage multiple priorities and meet deadlines
Good IT skills, including Microsoft Office (especially Excel) and CRM systems
Commercial awareness and understanding of the sales process
Problem-solving a...