Customer Service Advisor Location - Cumbernauld Salary - £26,830 Potential Bonus of £4,200 per year Hours - Monday to Friday 8:30am - 5pm This position for the Customer Service Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs - Although sales is involved within this role, cold calling is NOT a part of the role. Duties and Responsibilities * Take inbound calls and respond to emails in a timely manner * Make outbound calls to existing customers who haven't been picked up and dealt with in a few months - see if they need any new products * Support customers by providing solutions - defining new products that may suit their needs - in addition to their existing orders, or sometimes they may be late for normal products, with strategies through which they can contribute to. * Handle all customer complaints to the best of your ability * Generate order cost advice/quotes, process orders, and send invoices to customers using the ordering system - this information is managed through an internal process, for which full training will be provided If you have strong Customer service experience and looking for a new opportunity apply ASAP for immediate consideration. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age