Salary: £35,000 - 35,000 per year Requirements:
* Experience in IT support/customer service roles, ideally in an IT environment
* Strong knowledge of Microsoft software (Windows, Outlook, Office)
* Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts
* Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable
* Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential
* Excellent customer service, communication, and prioritisation skills
* Self-motivated, solution-focused, and attention to detail
* Full driving license and willingness to travel occasionally to branch locations
Responsibilities:
* Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets
* Plan and provide deskside support for Head Office and branch users
* Serve as the first point of contact for technical assistance via phone or email
* Troubleshoot, diagnose, and resolve hardware and software issues efficiently
* Escalate unresolved issues to the next level of support and follow up to ensure resolution
* Maintain technical documentation and produce management information to track performance
* Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements
Technologies:
* Azure
* Cloud
* Hardware
* Support
* Network
* SQL
* Security
* Windows
* DevOps
More:
We are Technology & Risk Recruitment (TRR), supporting our client in the search for an experienced IT Service Desk Lead based in Barrow In Furness, Cumbria. This role offers a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Our company values the development of IT leadership skills and focuses on making a real impact within a dynamic IT team. Salary for this position is £35,000 PA, with additional benefits.
last updated 2 week of 2026