Salary: £35,000 - 35,000 per year Requirements: Experience in IT support/customer service roles, ideally in an IT environment Strong knowledge of Microsoft software (Windows, Outlook, Office) Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential Excellent customer service, communication, and prioritisation skills Self-motivated, solution-focused, and attention to detail Full driving license and willingness to travel occasionally to branch locations Responsibilities: Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets Plan and provide deskside support for Head Office and branch users Serve as the first point of contact for technical assistance via phone or email Troubleshoot, diagnose, and resolve hardware and software issues efficiently Escalate unresolved issues to the next level of support and follow up to ensure resolution Maintain technical documentation and produce management information to track performance Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements Technologies: Azure Cloud Hardware Support Network SQL Security Windows DevOps More: We are Technology & Risk Recruitment (TRR), supporting our client in the search for an experienced IT Service Desk Lead based in Barrow In Furness, Cumbria. This role offers a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Our company values the development of IT leadership skills and focuses on making a real impact within a dynamic IT team. Salary for this position is £35,000 PA, with additional benefits. last updated 11 week of 2026