Lead Administrator – Course Administration Management Department
UK Defence Academy
Full Time, Permanent
Serco has an exciting opportunity for an experienced Administrator to join our On and Off Boarding Hub team at the Defence Academy in Shrivenham, Swindon. The Course Administration Management Department is currently working on a transformation project to improve service delivery, with the On and Off Boarding Hub playing a vital role. Lead Administrators will be key in this project, involved in promotion, planning, and delivery across the Defence Academy.
Serco at the Defence Academy provides Facilities Management, including Estates, Logistics, Supporting Services, Cleaning, Catering, and Waste Management through ESS.
Duties:
1. Proactively participate within the department and understand course aims and programmes.
2. Process arrivals and departures of Course Members/Students at Shrivenham Station, maintaining accurate registers.
3. Support Course Administration for Embedded Teams and Military clients.
4. Maintain course communications and documentation.
5. Communicate with internal and external stakeholders.
6. Manage onboarding and offboarding of Students.
7. Update students' career profiles with competencies upon course completion.
8. Liaise with military and civilian institutions to gather relevant data.
9. Complete post-course reporting and administrative tasks on various systems.
10. Support wider team through cross-skilling.
11. Mentor and coach new team members.
12. Manage Work Instructions.
Requirements:
* GCSEs (A-C) or equivalent in English and Maths.
* Understanding of GDPR.
* Effective communication skills (spoken, written, behavioural).
* Methodical with strong organisational skills and ability to work under pressure.
* Problem-solving skills.
* Proficient in MS Office (Outlook, Word, Excel).
* Ability to obtain enhanced security clearance within three months.
The Defence Academy is located in a scenic, secure site with lakes and woodland, training future UK Armed Services commanders and international officers. Benefits include:
* Free onsite parking.
* Access to sports and activity clubs.
* Gym memberships and fully equipped gymnasiums.
* Riding stables with lessons available.
* Tennis courts, Astro-turf pitches, and more.
What We Offer:
* Annual leave plus bank holidays.
* Serco-Flex policy supporting home working where applicable.
* Discounts on cinema, entertainment, shopping, mobile plans, and leisure memberships.
* Opportunities for career development, training, leadership coaching, and formal study.
To learn more about careers in Defence and our team, please follow the provided link. We are committed to diversity and inclusion, supporting flexible working and reasonable adjustments during the hiring process. We encourage applications from diverse candidates and are a Disability Confident Leader and Gold Standard Inclusive Employer.
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