MKM is the leading independent builders’ merchant in the UK, founded in 1995. We have more than 143 branches and over 3300 employees nationwide. While we continue to grow, we strive to attract, recruit, retain, promote, and support a diverse mix of colleagues, creating a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!
Responsibilities
* Sales – Generate new and service/expand current customers through a commitment to first‑class customer service to drive company sales forward.
* Management – Day‑to‑day management of the depot site and all depot teams.
* Financial – Cash/Till, card payment processing, understanding of weekly/monthly sales and stock reporting.
* Resale area – Keep a well‑stocked, clean and presentable hire shop.
* Company Reputation – Carry out all responsibilities while ensuring the company’s reputation is paramount, keeping customers and staff happy.
* Build and maintain profitable customer relationships, including complaint resolution, preparing orders, loading and unloading safely, and managing technical issues.
* Ensure sales orders and delivery schedules are processed accurately and promptly.
* Support all company initiatives and continuously improve the customer experience.
* Understand local market issues and communicate to the manager to support sales growth plans.
* Coordinate all tool hire reports, paying particular attention to Health & Safety.
* Process all sales orders promptly and keep maintenance records for hired products up to date.
* Assist supervisor with managing stock levels, checking incoming goods against delivery tickets, and participating in stock takes as required.
* Ensure safety for yourself, colleagues, and customers; maintain up‑to‑date knowledge of tool hire H&S procedures and certification.
* Apply product knowledge accurately in customer conversations and provide specialist advice.
Note: This role will involve working alternate Saturday mornings.
Qualifications and Skills
* Full, clean driving licence preferred.
* Relevant understanding of the market and product knowledge.
* Ability to work on own initiative and as part of a team.
* Flexible and enthusiastic attitude.
* Experience in a sales/customer‑focused role.
* Demonstrable customer service focus.
* Able to create and maintain successful relationships.
* Good organisational skills for managing stock.
* GCSEs (or equivalent) – Maths and English.
* IT literate.
* Working knowledge of appropriate Health & Safety legislation.
Benefits
* A competitive pay package.
* Generous discretionary bonus scheme.
* Substantial staff discounts.
* Training and development opportunities.
* Holiday scheme rewarding length of service.
* Holiday Purchase Scheme.
* Perkbox discounts.
* Contributory pension scheme.
* Financial Planning Support.
* Cycle to work scheme.
* Free parking.
* Enhanced Maternity.
* Enhanced Paternity.
* Employee Assistance Programme.
* Mental Health Support.
Any queries, please call on: 01482 262280.
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