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German-speaking team lead: customer support coach

Morley
Vintage Cash Cow
Customer support
€37,500 a year
Posted: 4 May
Offer description

Vintage Cash Cow is seeking a Team Leader – German Speaking to lead a team of support agents in Morley, England. This role involves managing team performance, resolving escalated queries, and ensuring high-quality customer experiences across multiple channels. You will coach team members, monitor KPIs, and foster a positive work environment. Candidates should have leadership experience in customer service, fluency in German, and strong mentoring abilities. The company offers an opportunity to drive team performance and continuous improvement.
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