Your newpany
An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residentialmunities. It operates a people‑first, service‑led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets.
Your new role
You will be a Senior Lettings Administrator supporting the lettings and tenancy administration across thepany's portfolio. As a senior member of the team, you will understand systems, be involved in improving and developing lettings processes to improve customer journeys, as well as help the team to continually improve. Based in the Resident Services located in the Watford area, this role plays an important part in keeping tenancy documentation, records, and processes accurate andpliant with current legislation.
You will work closely with the on-site lettings, property services, and resident services teams to make sure tenancy administration is handled efficiently from initial enquiry through to move-in and across the full resident lifecycle. Alongside this, you will support the management of tenancy records,pliance documentation, and system data to help maintain accuracy across the portfolio.
Responsibilities
Tenancy administration
1. Preparing tenancy agreements and associated legal documentation, including addendums and notices ( Section 8,13 and 21 where required)
2. Managing renewals, extensions, and tenancy changes, ensuring everything ispleted accurately and on time
3. Keeping tenancy records up to date across systems and flagging any issues early
Move-ins
4. Coordinating move-in dates with internal teams
5. Preparing documentation and supporting onboarding processes
6. Making sure all required checks andpliance steps arepleted ahead of move-in
7. Acting as a key point of contact for solicitors, tracking case progress and keeping teams updated.
8. Managing referencing processes with third-party providers and following up where needed
9. Ensuring Right-to-Rent checks, deposit registrations, and regulatory requirements arepleted correctly
10. Monitoring expiring Right to Rent documents and contacting residents
11. Escalating anypliance risks in line with internal procedures
Systems & data
12. Maintaining accurate tenancy and resident data across all internal systems and platforms
13. Updating records, financial information, and tenancy details as things change
14. Supporting reporting and helping maintain overall data accuracy across the portfolio
Rent & financial administration
15. Supporting the setup of rent payments, direct debits and recurring charges
16. Assisting with rental payments and responding to resident queries where required
17. Supporting property management teams with admin processes relating to rent accounts and arrears
Audits, reporting & controls
18. Carrying out regular audits of tenancy files and documentation to ensure accuracy andpliance
19. Supporting weekly and monthly reporting using data from internal systems
20. Reviewing records across systems and picking up on anything that doesn’t quite line up
21. Working with the wider team to resolve issues identified through audits or reporting
Working with people
22. Acting as a key point of contact for queries from residents and internal teams, handling requests in a timely manner
23. Working closely with property managers, lettings, and resident services to keep things moving and make sure nothing gets missed
24. Supporting processes end-to-end, from initial enquiry through to move-in and beyond
General Responsibility
25. Maintaining accurate records in line withpany procedures and data protection requirements
26. Supporting the wider team during busy periods
27. Taking a proactive approach to work rather than waiting to be asked
What you'll need to succeed
Requirements
28. Experience in lettings, property administration, housing or residential operations, ideally supporting multiple properties or a portfolio environment
29. Experience of working within a customer service environment
30. A strong understanding of tenancy administration,pliance and legislation
31. Experience preparing tenancy agreements, managing referencing processes and coordinating move-ins and renewals
32. Demonstrated proficiency in systems and technology, with a background in utilising property management systems orparable platforms
33. Strong skills in Microsoft Office (especially Excel) andfortable using internal systems and databases
34. Excellent organisational and administrative skills with strong attention to detail
35. The ability to manage multiple tasks and priorities across different schemes within a fast-paced environment
Qualifications
36. GCSE (or equivalent) in English & Maths
37. Ability to apply knowledge and work using a range of property-related systems
38. A qualification in lettings, housing or property management (for example Propertymark / ARLA, IRPM or similar)
Person Specification
39. Highly organised and able to manage portfolio-level administration
40. Technically proficient and confident using systems to manage tenancy records and processes.
41. Excellentmunication skills
42. Works proactively and takes ownership of tenancy administration processes
43. High standards of accuracy andpliance
What you'll get in return
44. Apetitive salary
45. Participate in amission scheme
46. 25 days holiday + 8 bank holidays (pro rata if part-time)
47. Group Personal Pension with Royal London (salary sacrifice available)
48. Employee Assistance Program
49. Life Assurance
50. Optical e-Vouchers
51. Cycle and Tech schemes
52. Opportunity to work within a growing residential portfolio