Responsibilities
* Liaise with clients to confirm event details and ensure all requirements are accurately captured.
* Manage group bedroom blocks, rooming lists, and billing arrangements from contract stage to departure.
* Coordinate with internal teams to guarantee seamless execution of events and group bookings.
* Host pre‑and post‑event meetings to review client expectations and outcomes.
* Conduct site visits and client show rounds as needed.
* Prepare invoices promptly and ensure timely processing of payments and deposits.
* Stay informed on market trends and competitor activity to identify new business opportunities.
Qualifications
You have proven experience in events and sales within a hospitality or similar environment, with a strong understanding of the end‑to‑end event planning process. Highly organized and detail‑oriented, you thrive in managing multiple priorities under pressure while maintaining exceptional standards. Your communication skills allow you to build strong relationships with clients and internal teams, ensuring every event runs seamlessly. A proactive and customer‑focused mindset drives you to anticipate needs and deliver tailored solutions. You are tech‑savvy, ideally familiar with Opera, and bring a collaborative, team‑player approach to achieving commercial success. Above all, you are motivated, adaptable, and passionate about creating memorable experiences for every guest.
Benefits & Perks
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Free meals on duty in our colleague restaurant.
* Uniform provided and laundered complimentary.
* Headspace membership and access to our Employee Assistance Programme.
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
At Hyatt we care for people so they can be their best. This is demonstrated in our values of empathy, integrity, respect, inclusion, experimentation and wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Next Steps
Apply today for this Groups and Events Manager role and start your journey with Hyatt Hotels!
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