Subject Matter Expert – Insolvency
Location: Glasgow
Salary: £40,000 per annum + benefits
About the Role
A market leader in insolvency software is undergoing a major transformation with the launch of a next-generation SaaS platform. As part of this development, they are looking to hire experienced insolvency professionals to join their expanding product team as Subject Matter Experts (SMEs).
This is a strong opportunity for candidates with hands-on IPS (Insolvency Practitioner Software) experience who are looking to transition into a client-facing, product-focused role supporting training, implementation, and product development.
Key Responsibilities
* Provide support to clients by resolving queries across a suite of insolvency products
* Develop a thorough understanding of the new SaaS platform and its functionalities
* Guide clients through onboarding and system migration
* Act as a central contact for client transition and implementation projects
* Create digital training materials using platforms such as WalkMe, including written guides, videos, and other documentation
* Analyse and map client workflows to support accurate product adoption
* Collaborate with internal teams to test new features and provide feedback
Requirements
* In-depth knowledge of both corporate and personal insolvency processes
* Practical experience using IPS or similar insolvency software
* Familiarity with IPS SQL (advantageous but not essential)
* Strong communication skills, with the ability to simplify complex processes
* Well-organised, proactive, and able to meet project deadlines
* Confident in delivering virtual and in-person training
* Competency in Microsoft Office tools
Benefits
* Competitive salary and discretionary bonus
* Hybrid working model with flexibility
* 25 days annual leave (increasing with service) plus a birthday holiday
* Private medical insurance
* Employer pension contributions
* On-site parking
* Access to company-hosted social events and industry networking opportunities
* Ongoing personal development and internal progression pathways
Contact
For more information or to express interest in this role, please reach out Jack Harding at 07799128538 or jharding@weareninetwenty