Portering Team Leader | The Christie NHS Foundation Trust
Employer: The Christie NHS Foundation Trust
Location: Manchester, M20 4BX
Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 22/02/2026
About this job
The team leader will provide supervision and guidance to staff, ensuring that engagement and communication with all staff is a priority, and be responsible for the standards of the portering department throughout the daily/evening shift.
The successful applicant will work with management to review current practice and develop services, demonstrating supervisory experience leading teams in a busy environment and dealing with vulnerable patients and potentially stressful situations. Applicants should be Smart, Flexible, Reliable, show initiative in all situations, and have excellent customer‑service skills.
Pay
Fri Shift patterns: 1200‑2000. Annual leave – 27 days plus 8 bank holidays.
Duties and Responsibilities
* Assist the Head Porter in all aspects of the provision of the portering service.
* Deputise for the Head Porter out‑of‑hours and as and when required.
* Carry out all portering tasks and assist with administrative tasks in conjunction with the Head Porter.
* Assist with the production of weekly rotas for all staff.
* Allocate and instruct staff daily.
* Assist Head Porter with provision of overtime and bank staff to cover annual leave and unplanned absences such as sickness.
* Where appropriate and necessary assist in liaison and negotiation with other managers to resolve problems quickly, ensuring minimal disruption to patient service.
* Monitor service provision throughout the shift, particularly during late afternoon and early evening periods.
* Monitor porters’ use of Teletracking software, escalating concerns or performance issues to Head Porter or Deputy Operational Services Manager.
* Develop, maintain, and review staff training records in accordance with current policies, booking team members on training courses as required.
* Ensure all training complies with trust policy, including new‑starter local induction and training in clinical manual handling, mortuary training, and med gas cylinder training.
* Carry out HS risk assessments of regular tasks and ensure reviews and amendments are disseminated to all relevant staff.
* Ensure on‑duty staff wear correct uniform, appropriate footwear, and possess the necessary ID; record any uniform issues and process requirements with line management.
* Undertake advanced medical gas proficiency courses and deliver subsequent training with porters, security, and IPU patient flow assistants.
* Liase with department heads as per the service continuity plan following a failure of TeleTracking software, manually allocating staff to transport requests.
* Respond to any issues or complaints during hours of work, escalating as required.
* Deal with issues informally before formal escalation to Head Porter or Deputy Operational Services Manager, using formal action only when necessary.
* Be able to respond to incidents and emergencies as they arise, ensuring essential services are maintained.
* Prioritise work constantly according to patient need.
* Follow Trust policies and procedures at all times, ensuring team members work within the guidance.
* Use radios, touchscreen devices, and computers as required for the role, reporting any faults promptly.
* Carry out return‑to‑work interviews with team members following unplanned absences.
* Raise DATIX reports for any incidents that may occur and action incident reports as required.
* Perform any other duties reasonably designated by the Head Porter or Deputy Operational Services Manager.
Proud member of the Disability Confident employer scheme.
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