Join Truespeed as a Customer Care Representative – Be the voice of our customer-first journey while growing your career in a supportive, hybrid-working environment in beautiful Bath!
Customer Care Representative
Bath, BA2 – Hybrid working available
Full-time, permanent (40 hours per week)
Shift pattern: Monday to Saturday (Saturdays on a rota basis with a day off in lieu)
£25,000 to £28,000 per annum DOE + Commission
Please note: You must have the right to work in the UK, as we are unable to provide sponsorship for this role.
At Truespeed, we're not just building a network – we're building careers. We believe in delivering a truly exceptional broadband experience to our customers and an equally rewarding environment for our employees. Our mission is to transform communities with ultrafast full fibre broadband, and we're doing it with a team of passionate, driven professionals.
As part of our commitment to employee development, we provide robust support, meaningful career progression, and a workplace that values each individual's contribution. From hybrid working and free parking to life assurance and private healthcare, we make sure our team is empowered, supported, and recognised.
The Role
We're seeking a confident and empathetic Customer Care Representative to join our friendly team in Bath. You'll be the first point of contact for customers, resolving queries and concerns across multiple channels and delivering a truly positive experience every time.
Key Responsibilities:
Respond to customer queries via email, social media, chat, and phone
Take ownership of queries from product information to complaints, aiming for first-time resolution
Handle complaint resolution professionally and proactively
Book installation appointments and guide customers through the process
Renew contracts and ensure customers are fully informed
Maintain and update internal knowledge systems
Identify customer needs and suggest process improvements
Work collaboratively with team members and other departments
? Why work for us?
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits, including:
Life insurance scheme 4 x annual salary
24/7 access to online GP and wellbeing support
Competitive pension scheme
Hybrid working
Opportunities for career development
Commission scheme
Generous employee referral bonus
25 days' holiday plus bank holidays
Free on-site parking
? Desired skills and qualities:
Demonstrable experience gained in a high-volume B2C customer service centre
Experience in handling and owning complaints through to resolution and to timescales
Good working knowledge of Microsoft Office, G-Suite, and Google Analytics
Ability to simplify complex topics and communicate them clearly with customers
Confident and professional verbal and written communication
Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries
Empathetic and able to relate to a wide-ranging demographic
Flexible approach and ability to meet deadlines
Desire to learn and take initiative to develop professionally
Excellent time management skills
Positive can-do attitude
We're reviewing applications on a rolling basis – apply now and be part of Truespeed's exciting journey.
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today, and you will be directed to the company website to submit an application form.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Customer Service Advisor, Call Centre Agent, Customer Support Executive, Inbound Call Handler, Helpdesk Assistant, Customer Solutions Specialist, Client Services Advisor, Customer Experience Associate, Technical Support Representative, Customer Account Manager
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