Job Description
Conference and Banqueting Supervisor at Crowne Plaza Hotel, 117 Milltown Road.
Location
Crowne Plaza Hotel, 117 Milltown Road.
Overview
Our conferences and events create memorable experiences. As a C&B Supervisor you will ensure our conference and banqueting rooms are presented to the highest standard and meet guests’ requests. You will supervise team members during set up, delivery and clear-down.
Hours
40 hours per week.
What We Offer
* Discounted Hotel Rates across thousands of hotels worldwide for employees, family and friends
* Health Care Cash Plan
* Diamond membership of Kingsbridge Hospital Group
* Enhanced Pension Scheme
* Enhanced Maternity Pay
* Enhanced Paternity Pay
* Cycle to work
* Recruit a friend scheme
* Employee Appreciation and Social Events
* Employee of the Month Award
* £20 for completion of FLOW training
* Increased Annual leave with service
* Discount at Bodyscape – employee and family rates
* Cyrospa discount rate at Bodyscape
* Discounts at Puregym
* Communication and advice on Health and Wellbeing
* Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
* Work for globally renowned Hotel Brands
* Reward Club Incentive Scheme
* Hotel Incentive scheme
* Employee Assistance Programme (EAP) & Wellbeing App
* Perks & Discounts – access to perks and discounts on travels, shopping and much more
Main Duties and Responsibilities
* Lead the shift during service as Conference and Banqueting Supervisor.
* Operate all areas of responsibility effectively in the absence of the Head of Department, ensuring standards and adequate resources.
* Understand department targets and objectives and achieve them.
* Maintain full awareness of Crowne Plaza brand standards and enforce them daily.
* Possess full product knowledge of hotel services/facilities to maximise guest satisfaction and sales opportunities.
* Supervise daily shift operations and ensure compliance with all C&B policies, standards and procedures.
* Liaise with function organisers to verify all details.
* Ensure food & beverage, room set‑ups and equipment meet required standard of presentation, quality and quantity before service.
* Maintain cleanliness and upkeep of fixtures, fittings and equipment.
* Manage customer complaints and refer matters outside your responsibility to the Conference & Banqueting Manager.
* Adhere to food handling and sanitation standards.
* Monitor adherence to cash handling and credit policies and procedures.
* Supervise staffing levels to meet guest service, operational needs and financial objectives.
* Train staff on Conference and Banqueting operations.
* Help train associates in safety procedures and supervise their ability to execute departmental and hotel emergency procedures.
* Interact with guests to obtain feedback on product quality and service levels; respond to and handle guest problems and complaints.
* Empower the team to provide excellent customer service.
* Ensure the team understands expectations and brand/hotel standards.
* Supervise staff on shifts to maintain consistently high service delivery and guest satisfaction.
* Monitor guest satisfaction scores and implement measures to meet department quality targets.
* Handle guest complaints/issues in a timely and efficient manner.
* Comply with health and safety management procedures and Safety Risk Audits.
* Keep staff/work areas tidy, safe and report hazards, accidents, loss or damage to management, in accordance with health and safety legislation.
Accountabilities
Work includes mornings, evenings, weekends and bank holidays.
Delivering the Role
We genuinely care about people and demonstrate True Hospitality daily. The heart of the role is delivering core service skills.
True Hospitality Core Skills
* True Attitude – caring, a positive difference maker, building genuine connections with guests.
* True Confidence – possessing knowledge and skills to perform the role and giving guests confidence in assistance.
* True Listening – focusing on guest communication and body language to understand needs.
* True Responsiveness – providing guests with timely and caring service.
Required Criteria
* Experience within a C&B / events role.
* Proven experience supervising and directing others with a hands‑on approach.
* Customer service experience.
* Ability to meet deadlines and work under pressure; capability to motivate others in the C&B team.
* Good communication and organisational skills.
Desired Criteria
* Experience with hospitality industry as a supervisor.
Equal Opportunities
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process.
Closing Date
Friday 15th May 2026
Contract Type
Full time
Salary
£15.10 per hour
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