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Contact centre manager

Hinckley
WeRecruit Auto Ltd
Contact centre manager
Posted: 3 July
Offer description

Contact Centre Manager required for a Used Car Supermarket in Hinckley

Salary £50k basic with an OTE £75k + Company Car

Working hours: 42.5 hours per week, 5 days out of 7 on a shift pattern.

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team? We are looking for an experienced Call Centre Manager to lead our call centre operations and deliver exceptional customer experiences while driving business success.

Responsibilities:

* Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.

* Convert a high volume of inbound and outbound enquiries into appointments and direct sales.

* Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.

* Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.

* Manage departmental productivity and staffing to ensure optimum coverage and efficiency.

* Maintain a professional, friendly, and brand-aligned environment within the call centre.

* Provide insights and feedback on customer trends during daily management meetings.

* Liaise with internal departments to ensure seamless communication and collaboration across the business.

Requirements:

* Proven experience in a Call Centre Management or similar leadership role

* Strong track record of driving sales and customer satisfaction.

* Exceptional leadership, coaching, and motivational skills

* Strong organisational and time management abilities.

* Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).

* FCA accreditation (or willingness to obtain)

* A proactive, professional, and customer-focused mindset.

Benefits:

* Tesla Company Car, Competitive salary and performance-based bonus

* Opportunity to work with one of the UK’s fastest-growing car supermarkets.

* Supportive and energetic team environment.

* Career development and progression opportunities.

Full company details available on application. Apply now with your full CV to Mary at WeRecruit Auto Ltd quoting job reference ST1689

Automotive - Motor Trade – Contact Centre Manager - Call centre- Call centre manager – Car Sales - Hinkley - Coventry - Lutterworth - Northampton - Lutterworth - Leicestershire - Job

Follow us on Instagram @werecruitauto

Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities

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