Chroma is working exclusively with a leading education support provider on an exciting opportunity for a 2nd Line IT Engineer to join their team! This is a full-time, office-based role (5 days a week on-site), located just south of Manchester city centre, offering a salary of up to £30,000. This well-established and highly respected organisation is recognised for its commitment to excellence and innovation in the education sector. With a growing and diverse client base, they are at the forefront of creative practice and take great pride in delivering exceptional service. As a 2nd Line IT Engineer, you'll play a key role in a fast-paced environment within the IT Support teamtroubleshooting and resolving technical issues, managing up to 300 support tickets a week, and escalating major incidents when needed. You'll also get involved in regular hardware and software configuration tasks. This is an excellent opportunity, as the successful candidate will have the chance to work with senior technical staff on installations and projects whilst benefiting from extensive training programmes to promote career development. Essential Skills: At least 6 months 2nd line experience (even if current role is 1st line) Firewalls experience Windows 10/11 Backups Remote access Server 2016 fault finding Desirable Skills: SIMS/ Arbor knowledge Apple iOS and/ or MDM knowledge Active directory RAID Benefits: 20% pension employer contribution 28 holidays Christmas Collaborative working environment where quality is prioritised over quantity Very relaxed, inclusive, open and honest workplace If you are interested in this position, please apply below or get in touch ASAP with Woody on 07948486472 or email