Facilities Support Manager
Contract: Professional Services, Production & Technology
Location: Bradford, BD4 8PW
Hours of work: 40
Contract Type: Permanent
We are seeking a Facilities Support Manager to act as the main point of contact between building users and the IFM team, ensuring a consistently high standard of service delivery across the site.
This role will focus heavily on customer experience, communication and proactive facilities support, ensuring that all building users receive a seamless and professional service.
Job Description
We are looking for someone who can build strong relationships, connect the workplace community with our services, and contribute to continual improvements by sharing best practice and learning from day-to-day insights.
This is a highly visible, site-based position requiring a confident, people-focused individual.
Key Responsibilities
Observe, monitor, and seek feedback on customer experience and how users interact with FM services.
Support the quality and timeliness of FM service delivery in the allocated business area in line with agreed SLAs.
Ensure all helpdesk calls for the allocated business area are monitored through to completion.
Check, report, and suggest improvements to optimise the environment for all building occupants.
Build strong relationships with key contacts on each floor, working collaboratively to enhance workplace experience.
Manage the on-site reception and cleaning teams to ensure a pleasant and well-maintained work environment.
Liaise with contractors to ensure PPM and reactive works are completed within SLA.
Professional and Personal Competencies/Qualifications
Experience in building and maintaining relationships.
Friendly and approachable.
Team player.
Able to build relationships quickly.
Proactive.
Appearance conscious.
Confident and tenacious.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing