Overview
You will work from our Central Halifax office. The role supports our customers directly via the phone, email and LiveChat and plays a key role in growth. This is a Fixed Term 12 months contract, working part time Saturdays and Sundays only, with a potential extension or permanent role after.
Joining Zego is a career-defining move. We’re a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We’re making insurance fairer and more human for every one of them.
Responsibilities
* You will work from our Central Halifax office
* You will assist our customers by phone, live chat and email and deal with Claims and Post Sale related enquiries
* You will ensure customer satisfaction and provide professional customer support
* You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone
* You will respond promptly to customer inquiries and make sure all details are logged on the internal CRM- ShareDo
* You will build a knowledge of our products inside and out so that you can answer questions.
* You will input customer information and data provided into an in-house system
* You are obsessive about customer experience and act as an advocate for our customers
* You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport
* You have an ability to multitask, set priorities and manage time effectively
* You are adaptable to change & a fast learner
* You are able to work in the office, on weekends- Saturday and Sunday between 9 am-5:30 pm.
Qualifications and attributes
* Passionate, driven and determined Customer Service Executive with proven skills in a high performing, target-driven environment
* Excellent communication skills and a customer-first mindset
* Ability to multitask, prioritize effectively and learn quickly
Company and role context
We are a commercial motor insurer focused on saving people time and money. Our mission is to make insurance fairer and more human for professional drivers across the UK and Europe. Since 2016 we have grown and evolved, raising substantial funding and expanding our reach. We emphasise collaboration, learning, and support for career growth.
Working arrangements
Our Central Halifax office will be your primary place of work, with team days and events at our central London office when we need to get together, normally once a quarter. We will cover most of your travel expenses to the office and quarterly meetings where necessary.
Benefits
* Market competitive salary
* Private medical insurance
* Company share options
* Generous holiday allowance
* Wellbeing benefits
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