Maintenance Assistant
Permanent, Part-time (0.6 FTE)
Grade 5, £31,455 - £33,702 (FTE)
21 hours worked over 3 days per week with agile working, but mainly between 9:00 - 5:00pm Monday to Friday
Job Purpose:
Do you have a background in customer-focused or property maintenance environment? Do you hold practical knowledge of domestic property maintenance and inspections? Do you have good organisational and IT skills? Do you ensure our customer always comes first?
As the Maintenance Assistance for Queens Cross Housing Association, you’ll play a pivotal role in ensuring that we provide a high quality repairs service in our 4,400 properties. Social housing experience would be an advantage but it is not essential – we are looking for candidates that understand the importance of good customer service, contract management and providing the best service possible whilst ensuring value for money.
You will:
* Support the Maintenance team in delivering all reactive and void repairs, carrying out pre- and post-inspections to ensure work is completed to a high standard.
* Administer data and documentation for void properties, including uploading information to Energy Angels, logging meter readings, and coordinating access for utility companies.
* Raise and process works orders and variations in line with financial procedures and authority limits.
* Conduct property and environmental inspections, identifying and reporting any issues in communal areas or surrounding environments.
* Liaise effectively with contractors, consultants, and colleagues to coordinate repairs, share information, and support smooth service delivery.
Essential criteria:
* Minimum of 3 years’ experience in a customer-focused or property maintenance environment.
* Practical knowledge of domestic property maintenance and inspections.
* Strong communication and organisational skills, with ability to prioritise workload.
* IT proficient, including use of Microsoft Office and property management systems.
* Committed to delivering excellent customer service and continuous improvement.
Please find the full job description / person specification on our website for further details.
We will provide:
* 40 days leave per year (FTE) (plus carer leave, emergency leave, etc)
* 7.7% or 4% employer pension contribution
* life assurance (x1 yearly salary)
* employer paid qualifications, training and professional memberships
* generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay)
* enhanced sick pay benefit (up to 6 months full pay)
* agile working options
* reward and recognition incentives
* 24/7 employee support (plus Health and Wellbeing initiatives)
* green initiatives (cycle to work, season ticket loans, pool cars)
To apply for this post, visit our website to complete our online application form by 5 November 2025 (CVs are not accepted)
Interview are expected to take place on 18 November 2025.