Up to £41,512 per annum (**national pay award pending)
CNC provides the building control functions for the Local Authority areas of South Norfolk, King's Lynn and West Norfolk, Fenland, Norwich City and Broadland. Building Control is a statutory requirement on the vast majority of building projects (including internal alterations and conversion works) irrespective of whether planning permission has been required or not.
We are looking for a proactive and confident Customer Relationship Officer to join our team and play a key role in strengthening client partnerships, boosting satisfaction and retention and supporting the future success of our services.
Working at the heart of our client engagement strategy, you will act as a key point of contact for customers, understanding their needs and ensuring a smooth, responsive and high-quality service.
You will work closely with the Service Manager, surveyors and our business support team to coordinate customer communications, gather insights and identify opportunities for improvement.
This is a highly interactive role and would be suited to someone who enjoys being out in front of customers and representing the organisation.
What You'll Be Doing
1. Building and nurturing strong relationships with clients to increase satisfaction, loyalty and repeat business
2. Researching market trends and competitor activit...