Morgan McKinley Northern Home Counties is proud to partner with a housing provider to recruit a proactive and results-driven Credit Controller, skilled in managing tenant accounts, maximising income, and ensuring timely payments.
Role
As a key member of the Rent Income team, the Credit Controller will take responsibility for managing a portfolio of tenant accounts, ensuring efficient collection of rent and service charges, and maintaining excellent relationships with tenants.
Responsibilities include:
· Managing tenant accounts and ensuring timely collection of rent and other charges.
· Contacting tenants via phone, email, and home visits to resolve arrears and payment issues.
· Negotiating repayment plans and monitoring adherence to agreements.
· Identifying tenants who may need support or referral to debt advice services.
· Assisting with benefit claims, including Universal Credit and Housing Benefit, to maximise rental income.
· Reconciling accounts, investigating discrepancies, and maintaining accurate records.
· Preparing documentation for legal proceedings where required, including court appearances.
· Producing regular reports on arrears, collection performance, and portfolio status.
· Providing cover and support for colleagues as needed.
Profile
· Previous experience in credit control, debt recovery, or rent collection is essential.
· Strong knowledge of Housing Law, Housing Benefit, Universal Credit, and Welfare Reform is desirable.
· Excellent communication, negotiation, and customer service skills.
· Highly organised with attention to detail and ability to prioritise workload.
· IT literate, with experience using financial systems and Microsoft Excel.
· Proactive, results-driven, and able to work independently as a lone worker.
· Committed to delivering excellent service and supporting vulnerable customers.
Salary & Benefits
This Credit Controller offers a competitive salary of up to £36,000 for the 6-month contract, along with excellent benefits and opportunities for professional development