Job Title:Housing Engagement Officer - Immediate Start!
Location:Huntingdon
Salary:£30,000 pro rata + standard benefits
Contract:Full-time -until March 2026, with potential for permanent role
Your Opportunity
Are you a people-person who thrives on keeping customers informed and happy? Were looking for aHousing Engagement Officerto act as the vital link between residents, project teams, and management duringretrofit, decarbonisation, and energy efficiency projects. Youll manage multiple properties, guide residents through upgrades likeinsulation, solar panels, air source heat pumps, and ventilation improvements, all while providing top-notch customer service.
Key Responsibilities
* Serve as the main point of contact for residents, keeping them informed and reassured.
* Conduct pre-start visits to explain works and answer resident questions.
* Handle complaints and sensitive conversations with empathy and professionalism.
* Organise resident meetings, open days, and progress updates.
* Record feedback, manage access issues, and support vulnerable residents.
* Assist with post-works surveys and handovers.
Who You Are
* Experienced inResident Liaison Officer roles, housing, construction, or retrofit projects.
* Strong communicator with acustomer-first mindset.
* Organised, proactive, and confident managing multiple properties.
* Competent withMicrosoft Office and resident liaison tracking systems.
* Comfortable working in occupied social housing environments.
* Holds a valid UK driving licence.
Desirable Skills & Qualifications
* Customer service or housing-related training.
* Knowledge ofPAS 2035, retrofit standards, and decarbonisation frameworks.
* DBS clearance.
Whats in it for you?
* Work on impactfulenergy efficiency, retrofit, and social housing projects.
* Opportunities for professional development, training, and career progression.
* Contribute to projects that make a real difference for residents and communities.
* Friendly, supportive, and professional working environment.
Whats On Offer
* £30,000pro rata + benefits
* Fixed-term contract withpotential for permanent role
* Valuable experience in residential property management
Apply Today
If youre ready to bring empathy, organisation, and energy to a dynamic role, we want to hear from you. Send your CV and a brief cover letter outlining your experience.
JBRP1_UKTJ