Customer Service Desk Assistant : Camberley Work Hours: 09:30 : 17:30 Salary: GBP13.68 per hour This Position Is Covering The Below Dates Tuesday 22nd April Wednesday 23rd April Friday 25th April Tuesday 29th April Wednesday 30th April Friday 2nd May Friday 9th May There is cover needed very often at the location and you will always be offered the work first and this role may even become longer term. About The Role We are looking for a proactive and detail:oriented Customer Service Desk Assistant to join our team in Camberley. You will play a key role in supporting Performance Managers, interacting with Local Authority representatives, and managing various administrative tasks to ensure the smooth running of our operations. Key Responsibilities To coordinate the monthly Retail Index figures To ensure that controllable costs are in line with budget To deal professionally with all customer questions and enquiries To develop an excellent relationship with retailers and be able to report on trading issues To work alongside all centre personnel to promote the brand values To review customer facilities to ensure centre standards are maintained Engage with Customers: Make every interaction count. A friendly and helpful demeanor builds trust and loyalty. Know the Centre Inside:Out: Your knowledge about the centres offerings, events, and surroundings enhances your ability to assist. Collaborate with Retailers: Strong retailer relationships lead to better insights and smoother operations. Stay Updated on Events: Being aware of local events lets you keep customers informed and engaged. Requirements Previous administrative experience is essential Proficiency in Microsoft applications (Word, Excel, etc.). Excellent organisational skills and attention to detail. Strong communication skills, both written and verbal. Customer Service: Aim for excellence in every interaction. Log and act on feedback to improve service quality. Problem:Solving: Be proactive in addressing customer queries, resolving complaints, and identifying opportunities for improvement. Please send CV to or call