Job Overview
The Local Government and Social Care Ombudsman investigates complaints against councils and care providers, giving members of the public a fair hearing when things go wrong. Our Team Coordinators are central to that work – we are looking for an experienced administrator who brings real experience and confidence to the role.
Key Responsibilities
You will provide high‑quality administrative support to a team of investigators, manage correspondence, oversee team processes, minute meetings and take an active part in casework – including making decisions on complaints and monitoring compliance with our recommendations. You will work with a wide range of people, from senior colleagues to members of the public, so sound judgement and professionalism are essential.
Qualifications & Experience
We are looking for someone with a strong track record in busy, multi‑stakeholder administrative roles, excellent written communication skills and the confidence to take ownership of their workload.
Working Arrangement
Hybrid working is offered, with regular office attendance. Individuals will be allocated to either our Coventry or York office and will be expected to attend in person for tasks such as managing post, team meetings, training and other occasions.
#J-18808-Ljbffr